Avaya Alternatives, Replacing an Avaya Phone System, Moving up to the Next Level of Enterprise Communications

MOVING UP TO NEXT

LEVEL ENTERPRISE
COMMUNICATIONS
INCREASE EFFICIENCY AND IMPROVE
OPERATIONS BY MITIGATING THE RISKS
OF AGING SYSTEMS

ABSTRACT
Aging communication systems make enterprises vulnerable to security threats
and system failures, and often restrict an organization’s ability to evolve
business processes to meet operational requirements and business objectives.
Unplanned operational and capital costs continue to increase as these systems
remain in service beyond their support contracts and expected life cycle.
And when these systems fail, they seriously restrict an organization’s ability
to deal with customers. By analyzing existing risks, identifying new system
requirements, and adopting centralized and virtualized solutions that leverage
existing infrastructure elements, every organization can mitigate the risks
and eliminate unplanned costs associated with continuing to operate and
maintain aging systems. At the same time, they can lay the foundation for
the introduction of new capabilities, features, and functions that will improve
business processes, increase employee efficiency, and deliver a higher return
on communication network investments.

AGING COMMUNICATION SYSTEMS CREATE RISKS
Communication systems that have been in service for a long time usually continue to
perform as expected. Operational costs associated with these systems appear to be under
control. But aging systems are very vulnerable to three main risks:
• Security threats, such as toll fraud
• System failures, which create major disruptions in daily business processes
• Inability to accommodate business group or corporate evolution requirements
Usually, unplanned operational and capital costs associated with these risks increase as
systems age:
• Outdated security policies increase vulnerability to expensive toll fraud attacks.
• Spare parts are expensive and are more difficult to find as the system ages, so the
duration of downtimes increases during failures.
• The lack of service contracts and vendor support when systems reach end of life often
leads to hasty and expensive fixes for every outage.
• System maintenance personnel with the right skills are no longer on staff because they
have left or retired, so ongoing operations costs are high.
• Unavailable system features or options to support new requirements can only be added
by purchasing a new system, which usually comes with high upfront costs.
In addition to these unplanned costs, the cost of business disruptions and loss of
customer satisfaction can be huge if telephony services are down for several hours or
days. Therefore, to avoid potential disruptions and increases to operations budgets, all
organizations with aging communication systems should identify the risks they face and
take action to avoid them before they affect the bottom line.

AGING COMMUNICATION SYSTEMS
ARE EXPENSIVE
Despite an old communication system’s apparent stability, most organizations
underestimate the cost of maintaining and operating an aging system beyond its
end-of-life date. Every organization should be aware of the three areas that can
create substantial operational cost increases and address them before they affect
operations budgets.

Underestimated costs of toll fraud attacks
A typical statement from Information Technology (IT) managers with old systems is:
“We cannot be hacked. The system was secured during installation.”
However, maintaining security for communication systems is a continuous improvement
process. Unfortunately, aging systems cannot always comply with the latest security
requirements because they are built with outdated security policies and insufficient
protections. For this reason, aging Private Branch Exchange (PBX) systems are prime
targets for toll fraud. Hackers take advantage of known security breaches in old systems,
such as weak password controls or no replay counters, to divert PBX features. For
example, a hacker may use transfer features to resell call minutes or place calls to
international premium rate numbers, which belong to the hacker. This toll fraud usually
happens during non-business hours and is only detected when the phone bill is received.
Moving Up To Next Level Enterprise Communications

It may result in tremendous financial losses over a few hours, and can be as much as
between $4,000 to more than $150,000.

ALCATEL-LUCENT ENTERPRISE APPROACH TO
AGING SYSTEMS
Alcatel-Lucent Enterprise can provide organizations with end-to-end support for a smooth transition from legacy infrastructures to new systems with
a three-step process that:
• Mitigates risks with up-to-date software that leverages existing investments
• Curbs maintenance costs and drastically reduces communication bills with centralized
communications and voice over WAN (VoWAN)
• Virtualizes applications to save on operations and get budgets for innovations that
meet business expectations

Get up-to-date software that leverages existing investments
Alcatel-Lucent Enterprise helps organizations leverage the components of their
communications system that have value and update only components that are no
longer able to meet operations objectives. An existing Alcatel-Lucent system, such
as the Alcatel-Lucent OmniPCX™ 4400 or an Alcatel-Lucent OmniPCX Enterprise
Communication Server (CS) PBX, can be transformed to the latest version of the
OmniPCX Enterprise CS. Valuable assets such as telephone sets, wireless infrastructure
and existing cabling can be reused, and third parties can be interconnected with Session
Initiation Protocol (SIP) or Q-Signaling (QSIG) protocol.
In addition, commercial programs can help transform Time-division Multiplexing (TDM)
licenses to Internet Protocol (IP) or SIP user licenses to improve user experiences with
the latest business telephony features. This includes wideband audio, touchscreen
desk phones, software-based clients on PC and MAC, call shifting, desk sharing, and
embedded conferencing capabilities.
Installing the latest software also mitigates the risk of toll fraud attacks and addresses
further business continuity requirements. The OmniPCX Enterprise CS redundancy
capabilities offer business continuity for data centers and remote sites, and disaster
recovery plans can be put in place to meet company standards.

Although aging communications systems may continue to deliver the level of service
and functionality they were configured to provide when they were originally designed
and installed, keeping them in service makes an enterprise vulnerable to unseen costs.
Security threats, such as toll fraud, system failures that create major disruptions in daily
business processes, and inability to accommodate business group or corporate evolution
requirements can seriously compromise any business operation.
To avoid potential process disruptions and increases to operations budgets, all
organizations with aging communication systems should identify the risks they face and
take action to avoid them before they affect the bottom line. A thorough analysis by all
internal stakeholders can identify internal and external drivers for change, and a path
towards a system transformation that addresses all business requirements.
The ideal solution:
• Mitigates potential risks with up-to-date software that leverages existing investments
• Curbs maintenance costs and drastically reduce communication bills with centralized
communications and VoWAN
• Centralizes and virtualizes applications to save on operations costs and free funds for
innovations that meet business expectations
Alcatel-Lucent Enterprise helps organizations leverage the components of their
communications system that have value and update only components that are no longer
able to meet operations objectives. A business communications solution built on the
Alcatel-Lucent OmniPCX Enterprise CS can mitigate the risk of security threats, system
failures, and major disruptions that can seriously affect daily operations. In addition,
it can provide all the advanced features and functions an enterprise needs to address
business and customer service requirements today, while laying a solid foundation for
evolution to new OpenTouch Suite capabilities when they are needed tomorrow.

Contact [email protected] for more information on this article

 

 

 

 

E-mail and File Archiving a Modern solution using a Trusted System

E-mail and File Archiving a Modern solution using Assureon Trusted System by Nexsan

Archiving files off your tier one storage can increase your capacity as well as help you in HR and legal matters.

Does your file archiving system comply with corporate and governmental regulatory requirements including HIPAA, SOX and SEC-17?

Does your data retention policy include:

Legal Hold

●A legal hold can be easily placed on any set of files, overriding their

original retention periods until the hold is removed

Audit Trails

●Audit trails report on file access and denied access attempts

Separation of Data

● Our solution provides complete separation of data between

departments or projects using logical and physical separation as well

as separation through the use of multiple AES-256 encryption keys

Encryption

●Files can be AES-256 encrypted.  Keys for a replicated Assureon

are stored safely at 4 sites by the integrated key management

system. A nominal annual key management subscription is required

Authentication

●Users are authenticated with Active Directory or digital certificates

Data Retention

●Easily create retention rules and associate them with unstructured

data directories or file types

Many companies simply copy their files over to a NAS, tape or shared stored without any verification or auditing.

DID YOU KNOW THAT 1 OUT OF 5 FILE RECOVERIES FAIL ?

In recent tests one out of every 1500 files stored are corrupt and are not discovered until a recovery is attempted.  New modern file archiving solutions audits all files in the archive every 90 days and issues a report if a file becomes corrupt.  So what happens when a file becomes corrupt?  When the file is brought in to the archive it is issued a digital fingerprint.  This fingerprint is then checked against the original and then again every 90 days.  If it were to become corrupt the archive would recover the file from the original and then notify you that you may have a disk or bad sector occurring.  The archiving is also replicated at a remote location.  You will have one system at your location and the other at a remote location that can act as your disaster recovery (DR) solution.

For additional information and a quote on E-Mail, File,  SEC, HIPAA and trusted file archiving contact us at [email protected]

 

Internet Phone and Cable for MDUs

Internet, Phone and Cable for Multi-Dwelling Units (MDUs)

Titan Channel Partners is offering for a limited time the best of all worlds from the nations leading INTERNET, PHONE, CABLE and SATELLITE providers. 

Now you can choose the best plan that meets your property’s needs.  Offer premium internet services from the nations largest carriers and bundle it with DirecTV to empower your tenants with never before offered broadband.  Services include:

  • Fiber Connection
  • VOIP
  • Hosted PBX
  • MPLS
  • Internet
  • Phone
  • DirecTV

Contact our team Today for your FREE consultation and see how quickly you start saving money and start offering premium services.

Contact us  at [email protected], call +1 949 542-6128  , or post a confidential message below.

Managed Web and Blog Services for Small Business

Managed Web and Blog Services for Small Business

Does your small business have a website?  If so…Does it have blog?

Blogs are a get way to engage new customers and retain old ones and using a third party service to host your blog is NOT a good idea.

You should own the content of your blog, not someone else.  Your blog should be part of your website and customers should feel engaged when they visit your site.  They should be inspired and compelled to leave comments and post questions.

Static websites with contact forms no longer engage customers.  They are the “Website 101” for beginners.  Create a custom site with your own unique content for a fraction of what you spent on your current website.  See how customers will react to  your new foyer in to the virtual world.

Checkout these site and see how you too can have a similar sites for your products and services in days:

http://www.pccardsdirect.com/blog/

http://www.ssdsdirect.com/

Our experts at Titan Channel Partners, based in Irvine California,  create monitor and manage your business’ blog for only $49 per month.  We will make scheduled updates to your account and you will have full control of your blog at all times.

Contact us  at [email protected], call +1 949 542-6128, or post a confidential message below.

We look forward to hearing from you today and helping you attract new customers to your business.

Managed Twitter accounts for Small Businesses

Managed Twitter accounts for Small Businesses

Has social media bypassed your business?

Is there  no time to manage your Twitter account?  Do you have a Twitter account?

Is your business invisible online?

Let our Managed Twitter Service help your business be seen online and take part in local  events via social media.

Our dedicated team will create, monitor and manage your business’ Twitter account.  Post new events and reply to questions received by your followers.

What businesses will benefit from this service?

1. Restaurants

2. Local services such as; plumbers, contractors, pest control, gardners, gas stations, auto repair

3. Home-based businesses such as; arts & crafts, bakers, hobbiest

Our experts at Titan Channel Partners, based in Irvine California,  create monitor and manage your business’ Twitter for only $25 per month.  We will make scheduled updates on your account and you will have full control of your account at all times.

New customers are just around the corner, literally.  New smart phone apps help customers find new places to eat, shop and patron everyday.  Make sure your business is one of them.  Don’t get left behind!

Contact us  at [email protected], call +1 949 542-6128, or post a confidential message below.

We look forward to hearing from you today and helping you attract new customers to your business.

Make your cell phone battery last longer

Make your cell phone battery last longer

Have you ever accidently left your cell phone on when on a plane?

Your battery is drained quickly.  When the phone works hard to maintain a connection with the cell tower, you pay the price in battery life.

Your 4G phone will attempt to connect to 4G no matter how weak the 4G signal is, therefore the battery will decrease rapidly while searching or switching between 2G/3G and 4G.

Speed is Everything: The new 4G networks offer data speeds several times faster than 3G which is comparable to the broadband Internet services delivered to homes and businesses through cable TV or phone lines. 4G speeds vary by wireless provider. Signal boosters, such as the zBoost DataBlast, aid in amplifying weak 4G signal indoors.

Multiple Users: A single 4G connection has a large capacity and is able to be shared by multiple users, just like a home broadband link. Users can use it to set up a “mobile hotspot” that can connect several laptops or smartphones to the Internet through the 4G connection.

View the entire line of personal and business line of cellular booster at: http://itsupplyhouse.com/products/zboost.php

For additional information please post or comment here.

 

Need a custom Kiosk builder to include wifi, a display panel and a custom stand?

Titan Channel Partners is a custom kiosk builder for companies looking for specialized kiosks to be used in display windows, trade shows and as floor displays.

Working with 4 or 5 vendors to integrate a variety of IT equipment is a daunting task.  We simplify the process by providing all the integration under one roof.  We supply all of the equipment, oversee construction, install in the field and provide post deployment support.  We also maintain brake fix inventory for equipment in the field for prompt repair services.

Weather you are wiring a 30,000 sq foot night club or looking for a stand alone kiosk for your retail location, TCP has the options and flexibility you need.

Looking for backend support of your existing network? Our datacenter expertise can assist you with managing content updates on a worldwide scale.  Our kiosk builders and designers can provide cloud support or local USB updates for your content.

Using the latest materials and building techniques Titan Channel Partners can design and integrate your kiosk to meet our display needs.  Consider a standalone kiosk at the entrance of your store or a double-sided 55″ LCD panel hanging from you store window.  These double sided panel can be configured to display a brighter image on side that the other when exposed to sunlight.  Using embedded media players the content on these panel can be updated remotely and as often as you want.

Here is a tip for your next custom build.  The next time you are welding two pieces of metal together, consider covering up the weld with automotive bondo.  Instead of seeing the weld after the painting process, you see a smooth fillet and gives your display a custom molded appearance.  For an additional custom look consider routing your cables through the frame buy cutting custom holes to allow for CAT5/CAT6, USB and power cables.

For additional information post a comment for a reply.

Where have all the good resellers gone?

Having been in the IT business for over 15 years, we are very familiar with the quick quote artist and the slow or nonexistent reply reseller.

Recently we had a request for a very particular piece of software that required a quote from an authorized dealer.  So as many customers we approached this very prestigious three letter Big Board traded company.  Knowing we would not get past their elaborate phone tree we went directly for their online chat.  We were quickly given the name of the product that would fulfill the needs of our customer.

We then clicked on all the authorized partners in the area and proceeded to contact them and request a quote.  Now this is were our story takes a terrible turn.  Of the 10 resellers we contacted only two returned our call.  None returned any of our e-mails, two of the resellers had never heard of this three letter high availability storage leader of which had listed them has dealers of their products.

The one reseller who did contacts us said they would request a quote for the industrial distributor ( located in Arizona) and would revert to us shortly.  Well after two days he was not able to get the distributor to answer his request.  We have accounts with Ingram Micro, D&H, Synnex and can login or e-mail our sales rep with the part number and get a quote in minutes.  Why this was so difficult is beyond me.

After three days the sales rep had given up and referred me to his sale engineers who had a work around for us.  Granted the work around is functional but as the factory I would be upset that the reseller was not able to quote us the $2k software which would be 98% profit to the manufacturer.

The solution to this problem is very simple.  Periodically drill down your list of published resellers on your website and conduct a little blind shopper experiment.  If this is the first line of introduction the public will have to your product line you want qualified, competent and quick responding companies on the front lines.  I understand that in small or medium size companies when there has a been a growth explosion or resources are low this will be difficult to conduct even on a quarterly basis.  But when a company has over 50,000 employees worldwide and they still do not perform this fact finding task, I think that they are not focused on new or growing their business and are comfortable with their current earnings and stock price.  Lets face it the typical investor in this stock will never see its products face to face or ever interact with the company.

So why is it that they have a 10% higher price target than their current stock price?  It makes me think that their PR firm is telling a much different story than those of us in trenches are experiencing.  This is not our firms first time experiencing this type of corporate mismanagement but when a company has the means and the personnel to correct the problem….what are they waiting for?

How HDBaseT can save you money

Have you heard of HDBaseT?

Through the HDBaseT Alliance www.hdbaset.org companies are merging video and ethernet technologies.  Offering a POE (Power over Ethernet) solution to you in a single CAT5e/6 cable.

HDBaseT is a connectivity standard for whole-home and commercial distribution of uncompressed HD multimedia content. The cornerstone of HDBaseT technology is 5Play™, a feature set that converges uncompressed full HD digital video, audio, 100BaseT Ethernet, power over cable and various control signals through a single LAN cable.

The HDBaseT 5Play™ feature set enables delivering the following over a single 100m / 328ft CAT5e / 6 cable:

  • Video full HD / 3D and 2K / 4K uncompressed video
  • Audio supports all standard formats, including Dolby Digital, DTS, Dolby TrueHD, and DTS HD-Master Audio
  • Ethernet 100Mb Ethernet, enabling communication between televisions, sound systems, computers, and other CE devices
  • Control enables multiple control signals for multiple purposes: Consumer Electronic Controls
  • Power Up to 100W of DC power can also be delivered over the same CAT5e/6 cable

Now all of this sound great but how can it save you money.  Consider this, if you are installing 4 displays in your quick serve restaurant as menu boards typically you would need a permit from the county and have an electrician plum conduit to power all of the displays.

Working with companies in California such as One Button Inc, we can reduce installation costs as much as 70%.  Utilizing only cable drops to power the displays reduces the costs for additional electrical, county and state permit requirements and labor.

Although HDBaseT uses the same coding technology as Ethernet and even has an Ethernet channel, it is not Ethernet or packet based. HDBaseT simply relies on the same physical cabling which provides the inherent benefits of the cost-effective CAT infrastructure.

For additional information contact [email protected] or see www.hdbaset.org for more technical information on this new technology.

HDbaseT

HDbaset